Nutrition Session Cancellation Policy

Thank you for choosing One Potato Two Tomato Virtual Tele-Nutrition Services. Our mission is to educate, inspire and guide you, your child or adolescent to healthy eating habits that last a lifetime. Due to high demand for sessions, programs and services we have implemented this nutrition seesion/appointment cancellation policy. We recommend that after purchasing & or booking a session(s) that you keep your scheduled session, as they may be difficult to obtain. However, We understand that situations arise, and you may need to cancel or reschedule your appointment. To ensure we can provide the best service for all of our clients, the following policies apply:

 

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Important Virtual Session Guidelines:
For your safety and to ensure the highest quality of care, we kindly advise that during our virtual sessions:

• You are not driving or engaging in any physical activities such as exercising, cooking, working &/or walking, etc.

• You are in a quiet, distraction-free environment that allows you to focus.

• Please note that if these guidelines are violated, the full session fee will be charged in accordance with this policy.

• We appreciate your understanding and cooperation.

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1. Cancellation Notice: We require at least 24 hours’ notice for any appointment cancellations or reschedules. This allows us to accommodate other clients who may need an appointment.
    

2. Late Cancellations: If you need to cancel your appointment within 24 hours of the scheduled time, we kindly ask for understanding that the full session fee will apply and cannot be refunded.
    

3. No-Show Policy: If you do not attend your scheduled virtual appointment and fail to provide prior notice, this will be considered
   a "no-show." The full session fee will apply and is non-refundable. We understand that unexpected events can happen, and we kindly ask that you contact us as soon as possible if you are unable to make your appointment. Repeated no-shows may result in limitations on booking future appointments.
    

4. Emergency Exceptions: We understand that emergencies happen. In certain cases, cancellation fees may be waived at the discretion of the dietitian. Please inform us as soon as possible if you encounter an emergency.
    

5. How to Cancel/Reschedule: To cancel or reschedule your appointment, please use our Calendly booking platform—the same one you used to book your appointment. This ensures a quick and seamless process, and helps us keep everything organized for you. If you have any questions or need assistance, feel free to reach out to us directly.
    

Thank you for your understanding and cooperation in helping us provide the best care possible.

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​By visiting our website (1potato2tomato.com) and making an actual purchase you automatically agree to the terms and condition of this nutrition session/appointment services cancellation policy.

Notice: last modified March 2025.

 

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